Customer Experience Review

How your company presents itself in all the ways your customers engage with your teams can make or break your business. This includes both active and passive interactions across your product and support surface areas. With a focus on making your customer experience as effortless as possible, you can drive growth up instead of pushing NPS down. These are the areas we will dig into:

• Implementing a self-service-first approach for your customers

• Optimizing customer support interactions and workflows

• Evangelizing the voice of the customer across your company

Coaching & Mentorship

I can help act as both a sounding board and a guide as your team navigates the complexities of managing people and operations. I’ve developed managers into strong leaders and have built highly-engaged teams doing impactful work. Areas of expertise include:

• Designing your team to scale within business constrains

• Inspiring great work through gamification and clear expectations

• Moderating leadership learning exchanges to share knowledge

Speaking Engagements & Workshops

The lessons I have learned from starting and growing teams at GoFundMe will benefit your team and company. This option can be high level and broad for larger group sessions or detailed and granular for hands-on workshops. Topic examples include:

• Creating and nurturing a supportive culture in a fast-paced environment

• Leading with empathy through constant change

• Leveraging customer support as a competitive advantage